SMS Messaging and Opt-Out

1. SMS Messaging Program

Aerex Mechanical LLC provides SMS text messaging to customers, prospective customers, and business contacts who have expressly opted in to receive text messages from our company.

Messages may include:

• HVAC service appointment confirmations and reminders
• Service scheduling and technician arrival updates
• Estimates, quotes, and project communications
• Maintenance reminders and service follow-ups
• Billing and customer service communications
• Promotional offers and company updates, only when separately authorized

2. Consent to Receive Text Messages

By voluntarily providing your mobile telephone number and affirmatively agreeing to receive SMS communications from Aerex Mechanical LLC, you consent to receive text messages related to the messaging program you selected.

Consent to receive promotional text messages is not a condition of purchasing any products or services.

Message frequency varies depending on your service requests and communication preferences. Message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

3. How to Opt Out

You may unsubscribe from SMS messages at any time by replying STOP to any text message received from Aerex Mechanical LLC.

After texting STOP, you may receive one final confirmation message acknowledging your opt-out request. You will no longer receive SMS messages from that messaging program unless you provide new consent.

You may also contact Aerex Mechanical LLC directly at (469) 351-3356 or info@aerex-mechanical.com to request removal from our SMS messaging list.

4. How to Get Help

For assistance with our SMS messaging program, reply HELP to any message you receive from us.

You may also call us at (469) 351-3356 or email info@aerex-mechanical.com, Monday through Friday, 7:00 a.m. to 5:00 p.m. Central Time.

5. Privacy and Data Protection

Aerex Mechanical LLC respects your privacy.

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers solely as necessary to deliver messages and operate our communications systems, subject to appropriate confidentiality and data protection requirements.

Text messaging originator opt-in data and consent will not be shared with any third parties for their own marketing purposes.

For additional information, please review our Privacy Policy.

6. Changes to This Policy

Aerex Mechanical LLC may update this SMS Messaging & Opt-Out Policy as needed to reflect changes in our services, legal requirements, or messaging practices.

Updates will be published on this page with a revised effective date.