Privacy Policy
Last updatedOctober 13, 2026
This Privacy Policy explains how Aerex Mechanical LLC (“Aerex Mechanical,” “we,” “us”) collects, uses and protects information when you visit our website, request service, or communicate with us by phone, email or text message.
1. Information We Collect
Information you give us. When you submit a service or quote request, we collect your name, company, email address, phone number, the service you are interested in, any details you include in your message, and whether you agreed to receive text messages.
Information collected automatically. Like most websites, our site and hosting provider record basic technical information such as your IP address, browser type, device type, the pages you view and the date and time of your visit. This information is used to keep the site secure and working properly.
2. How We Use Your Information
We use the information we collect to:
- Respond to service requests, quotes and questions
- Schedule appointments and send confirmations, reminders and technician updates
- Prepare estimates, perform work and send invoices
- Provide customer service and follow up on completed work
- Send promotional offers and company updates, only when you have separately agreed to receive them
- Operate, secure and improve our website
- Meet legal, tax and accounting obligations
3. Text Messaging (SMS)
If you provide your mobile number and agree to receive text messages, we use that number to send the messages you agreed to. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Consent to receive text messages is not a condition of any purchase.
We do not sell, rent or share mobile phone numbers, text messaging opt-in data or consent records with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Full details are in our SMS Messaging and Opt-Out Policy.
4. How We Share Information
We do not sell your personal information. We share it only:
- With service providers that help us run our business, such as website hosting, form processing, email and text message delivery, scheduling and payment processing. They may use your information only to provide those services to us.
- When required by law, court order or other legal process, or to protect the rights, property or safety of our customers, employees or others.
- As part of a merger, sale or transfer of our business, in which case the information would remain subject to this policy.
The text messaging restriction in Section 3 applies to all of these situations.
5. Cookies
Our website uses a small number of cookies that are needed for it to work, such as remembering your display preferences and keeping logged-in staff signed in. If we add analytics or advertising tools in the future, this policy will be updated to describe them. You can block or delete cookies in your browser settings, although some parts of the site may not work as intended.
6. How Long We Keep Information
We keep customer and service records for as long as needed to provide service, honor warranties, and meet legal, tax and accounting requirements. Requests that do not become customers are deleted when they are no longer needed.
7. How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect your information, including encrypted (HTTPS) connections on our website. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your Choices
- Opt out of text messages at any time by replying STOP.
- Ask us to stop sending promotional emails or texts at any time.
- Ask to see, correct or delete the personal information we hold about you by contacting us using the details below.
9. Children’s Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
10. Links to Other Websites
Our site may link to websites we do not operate. We are not responsible for the privacy practices of those websites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
Aerex Mechanical LLC
Arlington, Texas
Phone: (469) 351-3356
Email: info@aerex-mechanical.com
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